International Orders & Delivery

How do I know what size bike to buy?

Each bike model's geometry can be found in the geometry section on each bike page.  For further questions, contact us or visit your local dealer for fit assistance.

How do I find a Quintana Roo bike in a local shop?

You can use our Find a Dealer tool to see if your local shop carries Quintana Roo bikes.  Contact us if you have trouble locating a dealer near you.

Will I have to pay Customs charges, duty, or import taxes when ordering?

All orders shipping outside of the United States and United Kingdom exclude any applicable VAT and may be subject to import duties.  These extra charges may need to be paid before you can receive your shipment from the courier.  For orders shipping to the United Kingdom, the product price includes all applicable shipping, duties, and VAT.  Note: Quintana Roo is required to declare the full value (including shipping) of all goods being shipped.  We cannot inaccurately describe the contents of your order, claim a lower amount, or mark it as a gift.  For more questions about shipping and extra charges, please email us at international@quintanarootri.com.

How long will my delivery take?

Most products ship out of Quintana Roo within 1-3 business days depending upon product availability and are usually shipped via either UPS or DHL.  Upon placement of your online order, you will receive a confirmation email from a sales representative with expected shipping/delivery time.

How much does delivery cost?

Shipping costs for orders to the United Kingdom are included in the product price.  Shipping costs for all international (excluding United States, Canada, and Mexico) orders is $199.  This charge does not include any applicable VAT, other import fees, or duties that may be required per your country.  For more questions about shipping and extra charges, please email us at international@quintanarootri.com.

What currency will I pay for my order in?

Our website does convert pricing to different currencies to help you gauge your conversion cost, however all payments at checkout are made in USD.

I haven't received tracking for my order.  How can I get that information?

You can email the sales representative assigned to your order, or you can email us at international@quintanarootri.com for an update.

I think my shipment is lost.  What should I do?

Fill out our Lost/Damaged Package form. One of our representatives will further assist you from there.

My bike was damaged during shipping.  What do I need to do?

Fill out our Lost/Damaged Package form. One of our representatives will further assist you from there.

 

For all other questions, Contact Us.