Ordering and Cancelling

How can I order?

You can purchase our products online, visit your local dealer, or call us at 1-800-649-3587.

How do I know if an item is in stock or not?

Inventory for each bike is based by size, component type, and color.  When shopping online, "Sold Out" will appear next to a product if there is no stock currently available.  Please email us at sales@quintanarootri.com or call us at 1-800-649-3587 to inquire about future product availability.

I need to cancel my order.  What should I do?

Please email us as soon as possible at sales@quintanarootri.com or call us at 1-800-649-3587.  If the order has not shipped, a cancellation can be processed and refunded.  Please be aware that if the product has already shipped, Quintana Roo will treat the cancellation as a return instead of a cancellation.  Please see the links below for more information on returns.

United States, Canada, Mexico - Domestic Returns
All other countries - International Returns

 

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